Customer service for dummies

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Customer Service For Dummies , Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs.

Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.

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ISBN:
9780471768692
9780470049723
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Grouping Information

Grouped Work ID 0e6e1f65-8207-bf15-fdf3-bffaeef977b2
Grouping Title customer service for dummies
Grouping Author leland karen
Grouping Category book
Last Grouping Update 2018-09-22 23:50:37PM
Last Indexed 2018-09-23 00:28:22AM

Solr Details

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author Leland, Karen.
author_display Leland, Karen
available_at_catalog Hermitage, Hermitage Kids
collection_catalog Non-Fiction
detailed_location_catalog Hermitage - Adult Non-Fiction, Main Library - Adult Non-Fiction
display_description

Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs.


Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.

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lexile_score -1
literary_form Non Fiction
literary_form_full Non Fiction
local_callnumber_catalog 658.812 L537c 2006
owning_library_catalog Nashville Public Library
owning_location_catalog Hermitage, Hermitage Kids, Main Kids, Main Library
primary_isbn 9780471768692
publishDate 2006, 2011
record_details ils:CARL0000273088|Book|Books|3rd ed.|English|Wiley ;|2006.|xxii, 380 p. ; 24 cm., overdrive:7cfa9a9f-fe9c-460d-a013-9d66c2061871|eBook|eBook||English|John Wiley & Sons, Ltd.|2011|
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Bib IdItem IdGrouped StatusStatusLocally OwnedAvailableHoldableBookableIn Library Use OnlyLibrary OwnedHoldable PTypesBookable PTypesLocal Url
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ils:CARL0000273088 35192036837437 On Shelf On Shelf false true true false false true
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series Dummies
series_with_volume Dummies|
subject_facet Customer relations, Customer services
title_display Customer service for dummies
title_full Customer Service For Dummies, Customer service for dummies / by Karen Leland
title_short Customer service for dummies
title_sub
topic_facet Business, Customer relations, Customer services, Nonfiction