Customer service for dummies

Book Cover
Average Rating
Author:
Series:
Publisher:
Varies, see individual formats and editions
Pub. Date:
Varies, see individual formats and editions
Language:
English
Description
Customer Service For Dummies , Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs.

Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.

Also in this Series
More Like This
More Details
ISBN:
9780471768692
9780470049723
Reviews from GoodReads
Loading GoodReads Reviews.
Staff View

Grouping Information

Grouped Work ID 0e6e1f65-8207-bf15-fdf3-bffaeef977b2
Full title customer service for dummies
Author leland karen
Grouping Category book
Last Update 2018-05-19 23:33:41PM
Last Indexed 2018-05-19 23:55:12PM

Solr Details

accelerated_reader_interest_level
accelerated_reader_point_value 0
accelerated_reader_reading_level 0
author Karen Leland
author_display Leland, Karen
available_at_catalog Hermitage, Hermitage Kids, Main Kids, Main Library
collection_catalog Non-Fiction
detailed_location_catalog Hermitage - Adult Non-Fiction, Main Library - Adult Non-Fiction
display_description

Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs.


Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.

format_catalog Book, eBook
format_category_catalog Books, eBook
id 0e6e1f65-8207-bf15-fdf3-bffaeef977b2
isbn 9780470049723, 9780471768692
item_details ils:CARL0000273088|35192034973747|Main Library - Adult Non-Fiction|658.812 L537c 2006|||1|false|false|||||On Shelf||MN||, ils:CARL0000273088|35192036837437|Hermitage - Adult Non-Fiction|658.812 L537c 2006|||1|false|false|||||On Shelf||HM||, overdrive:7cfa9a9f-fe9c-460d-a013-9d66c2061871|-1|Online OverDrive Collection|Online OverDrive|eBook|eBook|1|false|true|OverDrive|||Adobe PDF eBook|Available Online||||
itype_catalog , Book
last_indexed 2018-05-20T04:55:12.243Z
lexile_score -1
literary_form Non Fiction
literary_form_full Non Fiction
local_callnumber_catalog 658.812 L537c 2006
owning_library_catalog Nashville Public Library
owning_location_catalog Hermitage, Hermitage Kids, Main Kids, Main Library
primary_isbn 9780471768692
publishDate 2006, 2011
record_details ils:CARL0000273088|Book|Books|3rd ed.|English|Wiley ;|2006.|xxii, 380 p. ; 24 cm., overdrive:7cfa9a9f-fe9c-460d-a013-9d66c2061871|eBook|eBook||English|John Wiley & Sons, Ltd.|2011|
recordtype grouped_work
scoping_details_catalog ils:CARL0000273088|35192034973747|On Shelf|On Shelf|false|true|true|false|false|true||||, ils:CARL0000273088|35192036837437|On Shelf|On Shelf|false|true|true|false|false|true||||, overdrive:7cfa9a9f-fe9c-460d-a013-9d66c2061871|-1|Available Online|Available Online|false|true|true|false|false|false||||
series Dummies
series_with_volume Dummies|
subject_facet Customer relations, Customer services
title_display Customer service for dummies
title_full Customer Service For Dummies, Customer service for dummies / by Karen Leland
title_short Customer service for dummies
title_sub
topic_facet Business, Customer relations, Customer services, Nonfiction