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Customer service for dummies

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Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs.

Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.

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ISBN:
9780471768692
9780470049723
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Grouping Information

Grouped Work ID 0e6e1f65-8207-bf15-fdf3-bffaeef977b2
Grouping Title customer service for dummies
Grouping Author leland karen
Grouping Category book
Last Grouping Update 2019-10-15 22:44:03PM
Last Indexed 2019-10-15 23:37:15PM

Solr Details

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display_description

Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs.


Karen Leland and Keith Bailey (Sausalito, CA) are cofounders of Sterling Consulting Group, an international consulting firm specializing in quality service consulting and training for such clients as Oracle, IBM, Avis, and Lucent.

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primary_isbn 9780471768692
publishDate 2006
2011
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ils:CARL0000273088 Book Books 3rd ed. English Wiley ; 2006. xxii, 380 p. ; 24 cm.
overdrive:7cfa9a9f-fe9c-460d-a013-9d66c2061871 eBook eBook English John Wiley & Sons, Ltd. 2011
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series Dummies
series_with_volume Dummies|
subject_facet Customer relations
Customer services
title_display Customer service for dummies
title_full Customer Service For Dummies
Customer service for dummies / by Karen Leland
title_short Customer service for dummies
title_sub
topic_facet Business
Customer relations
Customer services
Nonfiction