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Heads in beds: a reckless memoir of hotels, hustles, and so-called hospitality

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Description

In the tradition of Kitchen Confidential and Waiter Rant , a rollicking, eye-opening, fantastically indiscreet memoir of a life spent (and misspent) in the hotel industry. Jacob Tomsky never intended to go into the hotel business. As a new college graduate, armed only with a philosophy degree and a singular lack of career direction, he became a valet parker for a large luxury hotel in New Orleans. Yet, rising fast through the ranks, he ended up working in "hospitality" for more than a decade, doing everything from supervising the housekeeping department to manning the front desk at an upscale Manhattan hotel. He's checked you in, checked you out, separated your white panties from the white bed sheets, parked your car, tasted your room-service meals, cleaned your toilet, denied you a late checkout, given you a wake-up call, eaten M&Ms out of your minibar, laughed at your jokes, and taken your money. In Heads in Beds he pulls back the curtain to expose the crazy and compelling reality of a multi-billion-dollar industry we think we know.

Heads in Beds is a funny, authentic, and irreverent chronicle of the highs and lows of hotel life, told by a keenly observant insider who's seen it all. Prepare to be amused, shocked, and amazed as he spills the unwritten code of the bellhops, the antics that go on in the valet parking garage, the housekeeping department's dirty little secrets--not to mention the shameless activities of the guests, who are rarely on their best behavior. Prepare to be moved, too, by his candor about what it's like to toil in a highly demanding service industry at the luxury level, where people expect to get what they pay for (and often a whole lot more). Employees are poorly paid and frequently abused by coworkers and guests alike, and maintaining a semblance of sanity is a daily challenge.

Along his journey Tomsky also reveals the secrets of the industry, offering easy ways to get what you need from your hotel without any hassle. This book (and a timely proffered twenty-dollar bill) will help you score late checkouts and upgrades, get free stuff galore, and make that pay-per-view charge magically disappear. Thanks to him you'll know how to get the very best service from any business that makes its money from putting heads in beds. Or, at the very least, you will keep the bellmen from taking your luggage into the camera-free back office and bashing it against the wall repeatedly.

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ISBN:
9780385535632
9780449807101
9780385535649
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Grouping Information

Grouped Work ID 73283737-0355-659d-0143-1ccdb4375cd5
Grouping Title heads in beds a reckless memoir of hotels hustles and so called hospitality
Grouping Author tomsky jacob
Grouping Category book
Last Grouping Update 2019-09-22 13:31:37PM
Last Indexed 2019-09-22 13:33:12PM

Solr Details

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display_description "A humorous memoir by a veteran hospitality employee that reveals what goes on behind the scenes of the hotel business. Includes tips on how to get the most out of your hotel stay"-- Provided by publisher.
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publishDate 2012
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ils:CARL0000403529 Book Books 1st ed. English Doubleday, c2012. 247 p. ; 25 cm.
overdrive:b9df1033-6692-4462-be86-b62551c9d179 eAudiobook Audio Books English Penguin Random House Audio Publishing Group 2012
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subject_facet Hotel clerks -- United States -- Biography
Hotels -- Employees -- Biography
Hotels -- United States -- Humor
Tomsky, Jacob -- Anecdotes
title_display Heads in beds : a reckless memoir of hotels, hustles, and so-called hospitality
title_full Heads in Beds A Reckless Memoir of Hotels, Hustles, and So-Called Hospitality
Heads in beds : a reckless memoir of hotels, hustles, and so-called hospitality / Jacob Tomsky
title_short Heads in beds :
title_sub a reckless memoir of hotels, hustles, and so-called hospitality
topic_facet Biography & Autobiography
Business
Employees
Hotel clerks
Hotels
Humor (Nonfiction)
Nonfiction
Tomsky, Jacob