Defusing the angry patron: a how-to-do-it manual for librarians and paraprofessionals

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Author
Rubin, Rhea Joyce
Publisher
Neal-Schuman Publishers
Publication Date
c2000
Language
English
Book
 Show Edition
On Shelf
Main Library - Adult Non-Fiction
PROF 025.5 R8965d
1 available
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Subjects

Subjects
Anger
Anger -- United States
Customer services
Customer services -- United States
Public services (Libraries)
Public services (Libraries) -- United States

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ISBN
9781555703721

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