The Zappos experience: 5 principles to inspire, engage, and wow

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Author

Michelli, Joseph A

Publisher

McGraw-Hill

Publication Date

c2012

Language

English

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Subjects

Subjects

Customer services
Electronic commerce
Electronic commerce -- Management
Mail-order business
Mail-order business -- Management
Management
Retail trade
Retail trade -- Management
Zappos.com (Firm) -- Management

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ISBN

9780071749589

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