The Ultimate Online Customer Service Guide
(eAudiobook)

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Published
Gildan Media, 2020.
Status
Available Online
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Physical Description
6h 12m 0s
Format
eAudiobook
Language
English
ISBN
9781663700162
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Citations
APA Citation (style guide)

Marsha Collier., Marsha Collier|AUTHOR., & Arika Escalona|READER. (2020). The Ultimate Online Customer Service Guide. Gildan Media.

Chicago / Turabian - Author Date Citation (style guide)

Marsha Collier, Marsha Collier|AUTHOR and Arika Escalona|READER. 2020. The Ultimate Online Customer Service Guide. Gildan Media.

Chicago / Turabian - Humanities Citation (style guide)

Marsha Collier, Marsha Collier|AUTHOR and Arika Escalona|READER, The Ultimate Online Customer Service Guide. Gildan Media, 2020.

MLA Citation (style guide)

Marsha Collier, Marsha Collier|AUTHOR, and Arika Escalona|READER. The Ultimate Online Customer Service Guide. Gildan Media, 2020.

Note! Citation formats are based on standards as of July 2010. Citations contain only title, author, edition, publisher, and year published. Citations should be used as a guideline and should be double checked for accuracy.
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Grouped Work ID84cab72c-0975-1fe6-de1c-efb146f355b2
Full titleultimate online customer service guide
Authorcollier marsha
Grouping Categorybook
Last Update2021-04-06 14:24:40PM
Last Indexed2021-04-20 10:24:05AM

Book Cover Information

Image Sourcehoopla
First LoadedDec 1, 2020
Last UsedApr 11, 2021

Hoopla Extract Information

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    [synopsis] => Social media is simply good old fashioned, high quality customer service that is more efficiently delivered and appropriately executed by technology. It’s a vehicle for connection and engagement that provides businesses with the opportunity to build communities that serve an unlimited number of customers. The most successful users of social media as a customer service tool become part of their customers lives, they follow back. They handle complaints immediately. They wish customers happy birthday. They grow their brands by involving themselves in their own communities. The Ultimate Online Customer Service Guide will show readers how to become authentic and engaged servants to customers through social media. Using a blend of case studies, a primer on classic customer service maxims, and instructions on how to execute quality customer service, this book will help any business better understand the opportunities that social media presents as a means of serving customers. Key lessons include: Authentically using social media to connect with customers to boost your bottom line Attracting new customers through your online presence Achieving higher GMS (Gross Merchandise Sales) with quality customer service Consequences of the lack of customer service
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