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Build customer loyalty. Learn how to identify and retain your most valuable customers and keep them loyal for life.
Customer acquisition is one of the most expensive investments a company can make. When you win a customer, you want to keep them for life. Increasing customer loyalty—those positive feelings that customers have about your brand—is the best way to increase sales, retention, and the overall value of your company. In this course, bestselling...
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Learn how to build customer loyalty programs that utilize the unique strengths of your organization and maximize profitability and customer satisfaction.
Customer loyalty is one of the most coveted goals in business, and organizations spend billions of dollars a year to attain it. But is that money being spent effectively? In this course, marketing expert, professor, and bestselling author Marta Dapena-Baron shares best practices for designing customer...
5) Customer Loyalty: The Ultimate Guide on How to Ensure Customer Loyalty, Learn the Blueprint on Ho
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Customer Loyalty: The Ultimate Guide on How to Ensure Customer Loyalty, Learn the Blueprint on How You Can Retain Your Customer Base And Keep Them Coming Back For More
Customer loyalty is a very important element in every business relationship. Customer loyalty would derive from customer's satisfaction from your product or services, positive customer experiences, and the overall value of the goods or services your business provides. When you have...
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Customer service expert Stacy Sherman shares how contact center leaders can build strong frontline worker experiences to drive better customer experiences.
In this course, customer service expert Stacy Sherman shows you how to foster strong frontline worker experience so that your agents and other frontline staff can deliver value and engender customer loyalty. Learn how to identify challenges that impact frontline worker effectiveness. Explore hiring...
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Customer Loyalty is a collection of all the top real-world tools, strategies, and principles used by today's top brands to increase their customer loyalty and the overall lifetime value of their customers. Do you like Coca Cola or Pepsi? Hershey or Mars chocolate? For whatever reason, you likely have a preference, and that preference has everything to do with their customer loyalty and retention strategy. Find out how to give your business the cutting...
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The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19.
The first edition of A Complaint Is a Gift introduced the revolutionary notion that customer complaints are not annoyances to be dodged, denied, or buried but are instead valuable pieces of feedback-not to mention your best bargain in market...
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Lencioni illustrates the principles of inspiring client loyalty through a business fable. He explains the theory of vulnerability in depth and presents concrete steps for putting it to work in any organization. The story follows a small consulting firm, Lighthouse Partners, which often beats out big-name competitors for top clients. One such competitor buys out Lighthouse and learns important lessons about what it means to provide value to its clients....
Description
Andy is back as regional manager, but finds his true calling is showbiz. Will this finally put Dwight in charge? Jim lands the job of his dreams in Philadelphia, which means big changes for Pam and Darryl. Back at the office, Erin struggles with matters of the heart, Nelllie meddles in everyone's affairs, and Angela discovers her dream marriage isn't quite what it seems. And then, the documentary which has been following these quircky co-workers,...
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Make your customers feel valued. Learn practical techniques for delivering outstanding customer service and increasing customer loyalty.
View Jeff's LinkedIn Newsletter Do your customers feel valued? When they do, they keep coming back. When they don't, your business suffers. In this course, customer service expert Jeff Toister teaches you the three crucial skill sets needed to deliver outstanding customer service and increase customer loyalty. Learn...
18) 顧客ロイヤリティを高めるには
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このコースでは企業として顧客を大切にすることでロイヤリティを高め、それを適切に維持・定着させるために役立つ実践的な戦略とアプローチを解説します。
顧客の獲得は企業にとって最も費用がかかることです。そのため、顧客を大切にしてロイヤリティを高め、定着させることはビジネスの発展に欠かせません。このコースでは顧客ロイヤリティを向上し、適切に維持・定着させるために役立つ実践的な戦略とアプローチを解説します。顧客ロイヤリティの定義や、顧客の行動を段階的に理解する顧客ロイヤリティループ、各段階でとるべき手法、顧客体験をより記憶に残すための秘訣などを紹介します。また優良顧客をさらに満足させ、小口顧客のロイヤリティを高めて収益をあげる効果的なロイヤリティプログラムの構造と、実際にプログラムを作るさいに有益な6つのステップも詳しく説明します。...
19) 打造客户忠诚度
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建立客户忠诚度。学习如何识别并留住最有价值的客户,并让他们终生忠诚。
对企业来说,获取客户是成本最高的投入之一。一旦你赢得了客户,你就想终生留住他们。提高客户忠诚度(所谓忠诚度,是指客户对你的品牌的各种积极感受)是提高销量、保留率和企业整体价值的最佳途径。在本课程中,畅销书作者诺亚·弗莱明揭示了客户忠诚度循环的四个阶段:吸引、转化、服务和奖励与你开展业务的客户,并形成一个连续的循环。他展示了如何通过制定适合业务需求的客户忠诚度行动计划和客户忠诚度方案来应用这些课程内容。使用这些技巧,你可以识别并留住最有价值的客户,并让他们终生忠诚。...
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Discover how to develop a customer retention strategy that helps you keep your customers loyal. Learn about a practical process that you can implement in your own business.
What's the difference between customer retention and customer loyalty? Loyalty is a symptom, and retention is the cause. In this course, customer strategy expert Noah Fleming shows how to develop a customer retention strategy that helps you keep your customers loyal. He shares...
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