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"An award-winning physician-writer reveals how pervasive cracks in the health care system cost us time, energy, and lives-and how we can fix them. There's an unspoken assumption when you go to see a doctor: the doctor knows your medical story and is making decisions based on that story. But the reality frequently falls short. Medical records vanish when we switch doctors. Critical details of life-saving treatment plans get lost in muddled electronic...
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